Missing payouts and no support

[Ian35187]

AirBnB have not paid us for the past 5-6 bookings and every time I contact their support they tell me it is with another department and ask me to wait. I wait and nothing happens. They haven’t provided any meaningful info since 1st June (5 weeks ago) when they said everything was OK. 

As it stands I have not received the income and have no way to escalate this or get through their support. 

I feel robbed and have absolutely no way to get a response from the company. 

Do I really need to contact all the previous (and current) guests to tell them AirBnB have not paid for their stay? 

[Emilie]

@Ian35187 I've let the team know that you are still waiting for more help!

Thanks, 

Emilie

[Janet1285]

Hi Ian, I'm assuming you have resolved your issue with non-payment from Airbnb. I'm looking for tips on what to do now that I have reached 8 weeks over 5 properties and 18 pay-outs still pending. I contacted my client's solicitor and his advice is to go to the media - of course they love these stories but Airbnb has been great for the past 2 years.  I am therefore reluctant to take this step but I'm frustrated that I can't get to speak to anyone who can resolve the matter.  They really do need a next level after Airbnb Support for serious issues.  I call and email every couple of days with no result. Any suggestions gratefully received - maybe not Richard531 - by the way I'm in Australia - so the Russian argument is improbable. 

[Jenny]

Hi @Janet1285 

I'm so sorry to hear about this.

I have passed over the details you've provided, to see if we can get you some help with this.

If there's any updates I can pass on, I'll be in touch.

Jenny