My account has been suspended, why?

[Orhan24]

I don't know why my account was suspended. Have you lived like this before?

Please ı need helpp

[Emiel1]

@Orhan24 

Your account seems to be still active, but your listings are suspended.

You need to contact Airbnb for this.

I noticed one of your iistings shows a 4,48 star rating, which maybe is the problem.

[Orhan24]

thank you for the answer. I do not know the reason. 2 times guests stayed. airbnb said they used different cards and canceled the reservations. I did not receive their payment. I sent an e-mail to airbnb but they did not respond.

[Sybe]

Hi @Orhan24 ! I'm so sorry to hear your account is suspended. 

I'm sending this over to the team now, they'll be in touch with you soon. If I hear anything back in the meantime I'll let you know. Hopefully we can get this sorted for you quickly!

[Orhan24]

hello, @Sybe 

no one has contacted me. What should I do.You must help me urgently.

[Orhan24]

Hello, thank you for your interest. I am really sad to see this. This incident cost me a lot. I am waiting for the message from you.
Kind regards.