Need some help please 🙏🏼

[Tom2700]

Hi! 

After receiving my first host payment from Airbnb, my bank blocked my account and asked me to provide them a bank statement including :

- full name of account holder

- account details

- transaction history for the last two weeks before the transfer

- the bank transfer to Revolut including the name of the beneficiary and the amount and date of payment

Do you know how I can get that document?

Thank you 🙏🏼 

[Lisa723]

@Tom2700  I am confused. Your bank asked you to provide a bank statement???

[Tom2700]

Yes a bank statement from Airbnb’s bank. 
This is what they sent me when I asked them how to get this information : 

In order to get this information you can approach sender This could be obtained from the sender’s online bank account or the sending bank. The bank statement should include the following details[Account holder full name, Account details, Transaction history of the past 2 weeks prior to the transfer, The bank transfer to Revolut, including the name of the beneficiary and the amount and date of the payment]. Also, it could be a screenshot of such a confirmation from the sender’s online banking.

I feel really bad about it, it seems that no one from Airbnb can help me with that and all my money is locked.