Not received damages claim from AirBnB

[Swapnil11]

My damages claim was approved by AirBnB on 28th Sep'20. I had received e-mail which stated your payout has been released. Till date, i have not received payout amount. When i checked in transaction history, it's still showing in future payout. I tried contacting AirBnB support via Contact Us and Twitter. No one is responding there. 

I have come to know "CATHERINE POWELL" is the person who looks after host issues in company. Does anybody have her e-mail id? How to contact her? What should i do, so that my payout gets released.

[Emiel1]

@Swapnil11 

You can not contact Catherine directly by email. You can address her here with membername Catherine-Powell or via DM , see her Profile

For payout issues you need to contact Airbnb, response can be slow. it surprises me you tried Twitter to no avail, as they useally respond rather quick (account: AirbnbHelp)

Other options:

Contact Airbnb - Community Guide [Updated]

Hope this helps,

Emiel