Paused payouts

[Kim672]

I am having a horrendous experience with Airbnb.  I was asked to submit proof of Goverment ID front and back and a copy of my Business Registration document since July 2022 i did this and got back a reply saying my Account has been updated. Betweem Feb 5th to 15th i hosted a guest from Airbnb and i have been told my payout is paused until I submit that info again. I tried the original link but it did not work Suppprt is just escalating my case each time i reach them. I have spent so much money calling only to be  told thst a Specialist will call me and nothing. Has anyone else had this challenge? 

[Jenny]

Hi @Kim672 

I just wanted to confirm that I've passed your details to the relevant team, with a note to say that you've not had the help you need, so that we can get this resolved for you.

I'll feed back as soon as I hear anything.

Jenny

[Kim672]

Thanks Jenny im .just getting the constant run around from Support. Since July 2022 i submitted the documents they asked for and still they are pausing payouts. Im willimg to re submit but no one is telling me where or how.

[Boris65]

You are not alone. There are many hosts with same issue. My payout have been paused in December and I could not break the wall of robotic like standard answers from support. They ask me same things over and over again for 2 months in a row. Airbnb so far ows me over 20k USD.

[Kim672]

Wow so this is a strategy they are using to delay paying  hosts. Thanks Boris for responding.

[Marc160]

Hello Kim,

I´m having exactly the same issue since 5 weeks ago. After submitting the documents they said the account was verified but then a few days later they asked for the same documents again and now nothing, no information or updates. This is so frustrating!!!

They owe us quite a lot of money for guests we have already hosted!