Payouts stuck: OCBC IDR bank rejected after entity change to PT PETRA HORIZON VENTURES — need Payments/KYC review

[Maple14]

We’re Hosts in Indonesia. After switching our beneficiary from PT Maple Leaf Estates to PT PETRA HORIZON VENTURES, Airbnb accepts the OCBC IDR payout, shows Pending/Verified, then flips to “update payout method” and rejects it. OCBC confirms our details and SWIFT NISPIDJAXXX, bank code 028, and branch code are correct. 

Over 2.5 weeks, 8+ cases, 10+ agents, and one “banking” contact later, the case keeps getting closed with “remove and re-add.” We need an internal Payments/KYC manual verification so accrued payouts can be released.
If you’ve resolved this loop:

- Did Payments/KYC need a specific document (NIB/NPWP, deed, UBO IDs) or an OCBC confirmation letter?
- Did assigning the company taxpayer to the payout method fix it?
- Any moderator who can route this to Payments/KYC, please DM.
- Screenshots and OCBC confirmation available.

[Emilie]

HI @Gunawan7, 

I wanted to check back in as it has been a couple of weeks -have you successfully set up your chosen payout method now? Do you need more help?

Thanks 🙂

Emilie 

[Gunawan7]

Yes yes it’s solved however for me it was the number of branch code extensions not the swift code 

my swift code was not 11 digits and it came through without a problem 

my bank gave me 5 digit bank code and that was what was showing as an error - supposed to be only 4 digits according to Airbnb.

the bank manager finally came back to me with a different 4 digit number but it was not clear to any of the bank staff either, they would have never known . 

[Emilie]

That's good to know, I'm glad it's resolved now and thank you so much for coming back and sharing with us the solution @Gunawan7 🙏