Resolution Center Payouts

[Jane1083]

I have reached out to AirB&B multiple times regarding this and I am sure I am not the only one that has this issue. I manage eight different properties for 5 different owners. Of course, each has their own bank acct associated with their listing where their payouts go. My problem is; when I have a resolution for a particular property, say I request $100 pet fee from Property A, that payout has to go into a "default account" not the account/listing associated with the resolution. Why? I can't set one owners account to be the default account because then all of the resolutions would go into or out of that one account. So, I had to set up my own account as the default and now I have to separate and keep track of what amount for what listings I have to pay out or pay myself back. WHY IS IT SET UP THIS WAY? If I request a $100 pet fee on Property A, why doesn't that $100 go directly in that properties account?

MAJOR headache! I even got a survey about this several months ago and thought they were changing it, but it hasn't changed. Anybody else have this issue and have a better way to handle?

[Fred13]

If there are 5 different owners with their own listing and payout bank (which you have access to?) covering 8 different properties, how does a resolution in one (executed by you) even becomes aware of the existence of another independent listing which you just happen to also be running and are the only common thread?

[Jane1083]

It has nothing to do with the owner being aware. It's all how they (AirB&B), have it set up in their system. You must assign a default account and ALL resolutions go through that one account regardless if it is the correct account for the resolution it's associated with. Make sense? They are aware of it but haven't made any changes.

[Pat271]

@Jane1083  Yes, this annoys me, too. Any extra taxes you are collecting go to the “default” account as well. There seems to be a whole different method and process for handling fees and taxes. 

[Jane1083]

Glad its not just me! I figured they had complaints since I received a survey regarding the topic. Did you receive that a few months ago? No changes 😞