Hi, does anyone have recommendations for a good and reliable...
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Hi, does anyone have recommendations for a good and reliable AirBnb cleaning staff that you would recommend in the Fort Worth...
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I have been a super host and a traveler for year... but I have a question about a booking I created as a traveler ( which will affect hosts). I booked an air B and B for the summer that had free cancelation. It was not exactly what I was looking for but there was not many options to choose from so I booked it. A few weeks later a new listing popped up that was perfect - exactly what I was looking for. So I canceled my first booking and booked this new place for the same dates. This new booking was double the price of the original place and so more service fee's/ taxes of course.... anyways Air b and b refuses to return my service fee of 120 dollars from the original place. So just because I decided to switch to a new property still using air b and b I am being penalized and having to pay two service fees. There should be a policy that if you find a better place and the property's have free cancelation that you should not have to pay both service fees. Does anyone know where I can submit a formal complaint? I have already tried talking to air b and b about this and I am getting no where.
It is important for hosts to know thus too... that if guests booked something but want your place instead - they are deterred against switching.
Another thing that I do not like is that guests have to pay right away when they book a property ( at least half) even if there booking is 7 months away. This is something else that should be changed... more and more people will get a hotel instead as it is actually free cancelation and they do not have to put any money upfront. I agree there should be some sort of deposit to hold it ..say 100 dollars? but for instance this place I booked for the summer of 2021 made me pay 900 dollars up right which will sit on my credit card for 8 months. I think way more people would book air b and b's if some of these policy's changed.
Airbnb Guest Service Fee is refunded if the terms regarding refunding these fees are met in the specific cancellation policy .... but to a maximum of 3 times a year !
Maybe this restriction is setup to discourage guests to cancel a lot for reasons like "found a better deal" and this way it acts also as a protection for hosts.
But if you were entitled to be refunded the Airbnb Service Fee, IMO you should have received it.
But maybe wait until received before making a new booking...
I had the same issue and totally agree with you - it's very off-putting.
https://community.withairbnb.com/t5/Help/Refuse-to-refund-service-fee-for-double-booking/m-p/1474662