Submit button is Grayed out on W9 form

[Judith981]

I'm trying to submit the w9 Form, but there is no place that I see any.Errors and why the submit button is grey out. Has anyone solved for this yet? 

[Joan2709]

@Judith981 

Is this in connection with your account verfication and/or payments?  Can you post a screen shot of what you are referring to?

[Judith981]

 

[Joan2709]

@Judith981 

I suggest you try on a desktop/laptop computer instead of the App. It's possible it will not accept it from the App due to security protocols. 

If it doesn't work on the desktop/laptop, you'll have to contact Airbnb for assistance.

[Judith981]

Thanks that's actually the first thing I did. Went on my PC and tried in Chrome.  I'm going to try safari on my husband's mac in the AM. Same grayed out submit button on a PC. 

[Rebecca]

Hello @Judith981 👋

I just wondered if the date is inputted in the correct format also? It should give you an example of what that might look like? MM/DD/YY or similar. 

Please let us know how you get on. Thank you for supporting here too @Joan2709 😊

[Judith981]

It's all so strange - the date is fixed and not able to be changed in the page. I couldn't edit it. I was going to reach out to Airbnb Support but I know the Community often will have seen something like this before 

[Rebecca]

We love that you've come here to ask for support; as you say, it's a great place to problem solve, and ask for support from our wonderfully experienced hosts! 😊

Another option would be to log out and close all tabs and open it on a single browser on a pc/laptop and see if that helps. 

These are some usual troubleshooting steps that we share for most technical difficulties: 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account
  
  

If not, reaching out to Airbnb Support would be the next option. Please let us know how you get on!