The platform's algorithm affecting the overall rating of several listings

[Magda459]

I currently have four active waterfront listings, with a fifth one coming this June. Two of them require a 31-night minimum stay, while the others allow a 2-night minimum.

One thing I’ve noticed is how the platform’s algorithm seems to average out all the reviews across my listings, which impacts my overall rating. It feels a bit unfair that if something goes slightly wrong with a guest at one property, it affects the rating of the others. Shouldn’t each listing be evaluated on its own merits?

I completely understand that hosts are rated as individuals, and I’ve been proud to maintain Super host status for years. But it seems like individual property experiences should be weighted more independently. Right now, it feels like one four-star review, even if all others are five stars, can bring down the entire average.

Am I misunderstanding how this works? Or am I just losing it? (Honestly, either is possible—LOL.) I'd appreciate any clarification or insight if someone understands the system better!

[Dave-and-Deb0 · Accepted solution]

Hi @Magda459 

I personally have not found one listing affecting another listing in the algorithm.  Each listing has it's own star rating which is dependent on the number of reviews for that listing and not all the listings that you own.  

Now, your overall rating as a host, which also affects Superhost status, IS based on all the ratings from the properties on your account.  So if you do have a listing that is not performing well, it can certainly drag your overall star rating for your profile.

I hope this makes sense.

[Alex]

Hello @Magda459, 

I'm sorry that the algorithm is confusing you. I'm going to share a link from the Resource Center to see if this can help you to understand the algorithm better: 

• How search works on Airbnb 

I'd recommend you to use the Resource Center as much as you can as there is a lot of important information that will help you to understand the hosting process better.

Hope this helps! 

Best,

Alex