What hosts are saying

    Hello. A couple of years ago I helped my sister in law to set up an Airbnb for a small apartment she owns in Ecuador. I remained like a co-host in case someone message her in English and just to help, of course I do this free of any charge I live in th... Latest reply by Sarah977
    HelloI have a guest that would like to check out at 7-8pm. They agreed to $175 “extra charge”. I requested the charge through the resolution center-however, the guest has not received anything from Airbnb. airbnb states that the guest has 79 hours to agre... Latest reply by Anonymous
    I live in Iowa and my community is wondering how they are going to receive their hotel tax from me. I am new to AirBNB hosting and haven't had a year end yet. After reading some other discussions I am greatly confused. I was under the impression AirBNB... Latest reply by John4817
    We have been hosting with Airbnb for over 6 years and any issues faced were dealt with rather professionally by Airbnb staff before. We are also Superhost so it shows the quality of our accommodation and service. However, we are now living a nightmare wit... Latest reply by Althea0
    Anyone have experience with what is "fair" when a guest requests a refund for a failure of hot water during the last 24 hours of their 7-day stay? We sent someone to fix it immediately and the issue was resolved. The same thing happened again 12 hours l... Latest reply by Janet1151