missing payout due KYC even everything is verified

Answered!
Ahmed705
Level 2
Safi, Morocco

missing payout due KYC even everything is verified

Hello everyone 

its has been more then 20 days calling and texting airbnb support team for missing payout , at the first they told me there is a KYC problem .After that apong from the support team told me problem fixed i should be expecting my payout in 1-3 days  . it's been 15 days now .

then i did call again and again , the only answer i get wait for a specialist to contact you to verify your KYC or your case has been esclated to specialist team . what should i do ? should i bloque my listing  , or cancel all the reservations ...  I need Help Asaap 

Top Answer

Hello 

Yes , it's bee. Fixed thank you for your considération 

View Top Answer in original post

5 Replies 5
Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Ahmed705, As it has been a while since you posted, have you managed to receive some updates from the Support team?

Please keep us posted!

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Hello 

Yes , it's bee. Fixed thank you for your considération 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Thank you for letting us know @Ahmed705 ! So glad to hear this😃.

 

Happy Hosting🌻 and wishing you success!

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Please follow the Community Guidelines

Hi Bhumika,

 

Im having the same problem. Payments on hold. 

 

Can you please help me? Already call Support 20times and always the same "Please wait".

 

Im waiting more than 2 months.

 

Thanks

Hi Bhumika, 


hope you’re well. 
I have similar issues of my pay out. 
Airbnb hold it and I started to lose a client and plan to just block my calendar if this will not be resolved. 
my clients aren’t happy about this and I keep telling them after 48 hours as it’s the promised timeline everytime I call airbnb. 
can you please can guide me through or can get in touch with someone who might can help me. 

thank you