on hold payment

[Judith995]

My airbnb payout went on hold on June 11th for no reason, I only realised when I checked my account as I hadn't been paid, all it said was payment on hold.  My long term guest showed proof that he had paid Airbnb. I keep being told the issue has been passed on the specialised team and that they will get back to me. No one has got back to me from the specialised team. I have no idea what is going on or when this will be resolved. I keep chasing this but am not getting anywhere. This is a big problem for me and  deeply concerning on many levels, I have bookings through to 2025.

Has anyone else experienced this and how did you get the problem resolved?

[Helen427]

@Judith995< See our other posts on this.

[Candess0]

I’m experiencing the exact same issue.  My payments have been paused for a month now. I’ve re-submitted default payout 8x. Every time I call I get a different “ambassador.” Same answer every time; “it’s already been escalated to the specialized team. Expect an email with an update.”  I’m sure it’s an easy fix, if I could just speak with someone.  But they can never do anything to help. 

[Rebecca]

Hi @Judith995 👋

I'm sorry to hear you've got a payout on hold. I wondered if you've heard from the team yet? 😊

[Loreta8]

Hello, there's the same problem with missing payout on my husband's airbnb account. He is not using it a lot, there are only several reservations per year, but so far, everything was fine. Until this June...

The guest checked into our apartment on June 17th, checked out on June 23th.....and we still haven't received any payment. 

At first, they told us that we did not replied to an e-mail they sent 7 month ago, and that something is missing on our account (VAT number perhaps??). But, we have replied to the e-mail, and there is VAT number on the account set up - it says Verified.

Later on they said that that there's everything fine with the account and that they have sent the money -  but the money never came.

The payout status is still "on hold". 

We keep being told the issue has been passed on the specialized team and that they will get back to us No one has got back to us from the specialized team.

I think it is outrageous. we are very disappointed and we feel robbed.

I am airbnb community member for 12 years already, and I have Superhost status on my profile (my husband is just a regular host). But, now we are seriously thinking to report this issue to the EU police and to cancel all future bookings on my and my husbands profile. 

[Judith995]

The team cannot all me anything in terms of when the situation will be resolved

It's today unacceptable. 

[David1061]

Hello;

Sorry to say I am having the identical problem. Payout sent June 20 was declined by Paypal. I was unaware of the reason until I contacted Paypal and they informed me it was because there was a $1,000 CAD limit on my account. This was news to me and I have had a Paypal account for 20 years. I had the limit removed and was told Air bnb would have to resend the payout.

Fast forward to today; for the last 3 days I have been phoning and messaging and I get the same run-around:  "the specialized team member is working on it" or "here is a link describing how payouts work" ......I have been an Air bnb host for over 10 years....Duh, I know how payouts work!

Or in this case, don't work.

Still no resolution. I keep getting messages saying they are working on it, but no money. I have wasted at least a couple of hours on this and feel we should be compensated for this mess. How about another Super Host $100 credit?

I wish you well but think we are in this for the long haul. ....

[Judith995]

I have also been a host for around 10 years,  It's totally unacceptable the way its being handled, I'm getting the same run around as you, I have continual bookings and if they don't sort it out very soon I will be owed thousands of £'s. It deeply concerning. 

Please let me know if you get it sorted.

[David1061]

Hello Judith;

See my response to your first post. Best of luck and keep at them!

David

[David1061]

Just wanted to say that my payout problem was finally sorted out.  I switched from Paypal to having my payouts direct deposited to my bank account. IIRC, when I first began hosting more than 10 years ago, Paypal was perhaps the only option? Or at least the best option. 

One interesting thing I learned is that the email announcing the payout, that we all receive 24 hours after check-in, is really just an automated response and does not indicate that the funds were actually sent. Really? Who does business like that? I was amazed to learn that. 

My advice is to call them. Every. Single. Day. Keep at it and don't accept pat answers or  excuses. 

Best of luck getting this sorted out.

Regards;

David