A guest is asking for a refund for cancelling their reservation last minute. Peg 8/15-8/21 $314. We do not show that we ever received this payment to refund.
Hi Lynne, You don't get money before the guest has arrived and stayed for a night, but the guest has already paid to airbnb, so the money is within Airbnb's system.
When you issue a refund, you just don't get the money from Airbnb, all is all handled by Airbnb, you just need to authorize it.
That's an automated message. You should make sure that you receive a confirmation from Airbnb the the money has been sent, usually day after check in. Hopefully they send the money and then deduct back from future reservations.
I suspect it is a timing issue with the programming.
