Hi Guys
I am a super host and have been with Airbnb for nearly 5 years. I have spent the whole day trying to sort a major problem with Airbnb.
I have 2 properties listed and they are in the same building and very similar. They have always been very popular and booked out very well. One of them has lots of bookings this year but for some reason the other one has just 2 odd nights booked. I did some investigating today, normally i do everything on my iPhone but today i called up Airbnb on my laptop but did not log in. I searched Lyme Regis for properties available for tonight and it came up with 42 properties.
NOW HERE IS THE PROBLEM
When you put in any search that brings up more than one page it does not allow you to look at anything past the first page. I have got 12 different people to check this on their iPads and lap tops and they all experienced the same problem.
This does not happen on an iPhone because that gives you a continuous scroll so you get to see everything.
Airbnb said it was my search engine so i installed google chrome and it made no difference.
They gave me lots of other reasons but i tried everything they suggested and it didn't work.
When i looked at my progress report to see how many views i had for each property they were dramatically different. This proved that if you come up on the first page then people see your property but if you are on the 2nd or any pages beyond that then people can't see your property and ultimately you don't get any bookings unless they have booked on a phone.
Has anyone else experienced this?
Please give it a try and you will see what i mean.
i am massively down on bookings now which will cost me greatly.
Many Thanks
Michelle