@Šara0 @Elaine429 What you have to be aware of is that on the guest review form, Airbnb tells guests that 4*s is a "Good" rating. So the guest is honestly not trying to tank your ratings or indicate that they were dissatisfied simply because they marked 4*s. They think they are leaving a good review. If they were trying to tank you or be vindictive, they would give you 1*or 2* ratings.
So the problem is not with the the guests, the problem is Airbnb leading guests to thinking they are giving a good review, and then turning around and threatening hosts for less than 5* ratings.
There have been endless threads on this in the forums here, it's a huge source of anger and frustration for hosts, and Airbnb obviously is unwilling to listen.
Some hosts feel totally uncomfortable about saying anything to guests about the review process, the star ratings, etc, and that's their choice. Others of us have ways we use to educate guests about how star ratings affect hosts without actually asking or begging or cajoling them into leaving us a 5* review, which does seem a bit crass.
There are many threads here on the various approaches that hosts use. Do a search and hopefully you can find some ideas.
