A guest does not answer and confirm booked date

Didier90 · ‎26-12-2017

Hi All,

My room as been booked with a short message telling me the dates may change (mid January)

I've send 2 messages to reminder and ask for the exacte date but I remain without answer.
Somehow, bald feeling about that booking anyway.

As guest, if I cancel, I'll be penalized.

How and what can I do ?

Thank you for your advice

Regards

Marzena4 · ‎26-12-2017

Hello @Didier90.

As a host, you don't have to agree if the guest decides to change their reservation at a short notice. You have proof in the message system should any issue appear on the guest's side and they seek Airbnb resolution. Do not cancel, or if you decide to do so, ask Airbnb for assistance to avoid penalties.

// "The only person you can trust is yourself"

Didier90 · ‎26-12-2017

Thank you for your replay Marzena,
And where can I ask AirBnB for assistance to avoid penalties ?
I don't find any email adress, chat or similar to contact any support. Only FAQ and link to community.
Thank you for your support and happy time.

best regards