A guest wants to change a booking.

Þórunn1
Level 2
Reykjavík, Iceland

A guest wants to change a booking.

I have a guest coming for a buisness trip in april. He now wants me to change who is coming.

So in detail, he is not coming but a coworker who is new to the site.

I have moderate cancelattion and I do not do the cacellation on my end unless the flat is on fire.

Is it even possible to do this change?

My ide is that he ads a guest and then removes himself.

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

Hi @Þórunn1 ,

He can add this person as an extra guest, but as he is the booker, he can not remove himself.

If the booker has a business acount with Airbnb, he can perform the change. If it is a "normal" account, he has to contact Airbnb to ask for solution. Due to liability it is not a good idea to simply add extra guest and the booker himself not showing up. Best regards, Emiel

Hi Emiel.

Thank you so much for answering me. 

He says he has added a guest but I can not see it,

I will pass this information on to him now and I am confident that this will be sorted out.

His coworker has a new profil and 6 verrifications so it all looks good.