A reservation I cancelled

[Pam68]

I cancelled a reservation because another member of the party had reserved my house for the same dates on another site. After speaking with them I realized they had too many guests for my home, and I helped them find another property. Now my dates are not avaiable because I cancelled the reservation. Is there any way to open the dates up again?

[Linda108]

Oh no, @Pam68, you cancelled a reservation :(.  Even though you were trying to provide a traveler with excellent service in recognizing that their reservation was not a good fit for your listing, the Air BNB system does not recognize your good intentions.  You are new and apparently not familiar with this site.  Air BNB is very serious about host cancellations.  The dates will remain blocked and you may be assessed a financial penalty on subsequent reservations.  Perhaps if you contact Air BNB directly you can explain what occurred especially if the communication was captured on the Air BNB system so the customer service representative can confirm your intention.  If you do not know how to reach Air BNB, go to the community guides on this site under the Discuss tab and search contact Air BNB.  Good luck!!

[Theresa17]

Dear Linda, 

I did the same thing as @Pam0.  I had to cancel because I was already working with another client.  What I don't understand is how the system accepted the booking in the first place.  I never accepted this client.  

I am very new and still am having a great deal of difficulty understanding how everything works.  Your response was great but I need to unblock my calendar and still don't understand how to contact airbnb directly.  Thank you so much.  

@Theresa0.pietro

[Gerry-And-Rashid0]

@Theresa17 Hi ...you have Instant Booking switched on, so people can book immediately without email you to request dates. Read up on IB and turn it off if you are not comfortable with it.

As for unblocking your calendar - the easiest way to contact AirBnB is on Twitter - search for AirBnB Help