ACCOUNt HACKED

Tanmay0
Level 1
San Francisco, CA

ACCOUNt HACKED

Someone has listed a property in my account and accepting money from others. PLease take down the listing.

 

Everything is in mandarin and I don't understand what is going on.

 

I have removed my card details and never ever want t use Airbnb again. Please cancel my account too.

 

I can't fathom about the fact that Airbnb does not have customer support to call to.

 

Really frustrated

Tanmay

2 Replies 2
Victoria57
Level 10
Strathpeffer, United Kingdom

@Tanmay0 you will need to call Airbnb to get the to help with this as we are just hosts here. The methods and numbers for contacting Airbnb are here.

If you can get into the account to take out your credit card information,  then you can take down the listing yourself.  https://www.airbnb.com/help/article/476/how-do-i-snooze-or-deactivate-my-listing

 

When I click to your profile, I do not see any properties attached to your profile and it's in English.  

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