About booking: HMJ4DX5NYK

[Daniela1252]

Hello. 

Yesterday I contacted you about a problem when after the guests checked out from my house. How is it going, did you contact

Hugues Labar?

kind regards 

Daniela

[Ana1136]

@Daniela1252 hi, this is an Airbnb community forum and we are all hosts. Airbnb employees don't read and respond here. You need to contact Airbnb directly

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

[Daniela1252]

I dont understand your reply.  I just need to know the status about this case. The guests destroid my sofa. 

[Ana1136]

@Daniela1252 but we are just other hosts here, just like you. We don't work for Airbnb and we don't know what happened to you. You need to contact Airbnb employees and you can find out how on the link I sent you in my previous reply.

[Helen427]

Hello @Daniela1252 & welcome to CC.

As @Ana1136 has said, we are not staff for ABB, we are an online discussion forum.

If you look on your Hosting Dashboard, you will find your Guests reservation, in there msg the Guest and ask him for monies owed for your sofa if from what you have written here has been damaged.

You may need to ask for  money to pay for the damage through the RESOLUTION CENTRE.

ABB Customer services team are there to help you.

All the best

Central To All Home & Location, Auckland, New Zealand