About broken lamp

[Todor15]

After the stay in our hotel from 01 to 10 june, Anna Frison tell us that her child broke a lamp, and she tell us to claim the money for it (27 euro) y you. Can you help me what is I suppose to do for having my money back. Thank you in advanced

[Cheryl389]

Go to airbnb.com/resolutions and follow the prompts.