About reservation

Pernille12 · ‎06-04-2019

How come is it guest can book my apartment without any accept from us? I just get a confirmed mail that they have booked. Do I have to turn something on to avoid this?

I want to be able to accept people before booking

best Pernille

Paul1255 · ‎06-04-2019

Hi @Pernille12 you need to go into your settings and turn off "instant book" and enable "request to book" so that all guests need to send a message seeking your approval before you confirm their reservation.

If you are a new host with a new listing, instant book is set up as the default setting!

Best wishes

Paul.

Pernille12 · ‎07-04-2019

Thanks for the info. I dont feel Secure with this booking so I want to cancel it. How do I do that?

Best Pernille

Paul1255 · ‎07-04-2019

Contact Airbnb customer services directly @Pernille12 and they can work through the issue with you.

Don't cancel yourself or you'll face financial and other penalties.

Best wishes

Paul.