Account Stolen

[Gonzalo25]

Hello,

The 20th of February this year my wife recieved and e-mail from automated@airbnb.com stating that "apparently" her e-mail adress was modified and to ignore the message if it was intentional, but she hasn't modified her e-mail adress. Her password was also modified and now she can't login. The same day she wrote an e-mail explaining all of this to account.changes@airbnb.com but to this day she had no answer from them. We need help urgently, we have paid for an upcoming booking and we have no idea if everything is ok.

The old e-mail adress of my wife's account is [email address removed]

We need to recover that account and login soon! please help! 

[Gerry-And-Rashid0]

@Gonzalo25

You should not be posting email addresses on open public forums like this. 

Contact AirBnB on Twitter for the fastest response - search for AirBnBhelp

[Kirstie]

Hi @Gonzalo25,

I'm sorry to hear that your wife's account has been hacked - I imagine this is distressing. Your wife will need to call Airbnb (or contact them via Twitter as @Gerry-And-Rashid0 suggested) and they can look into it for her. This Community Help Guide explains the best ways to contact them including a list of phone numbers.

I hope you can get this resolved soon!

Kirstie