Additional Requirements on minimum stays

[Sophie1593]

Hi Hosts! 

I hope you may be able to help.

my partner and i are going away between the 5-12th September. We usually have a minimum two night stay on our listing, but we set an additional requirement between 5-12th September to be 5 nights minimum.

We then received a booking for 4-6th September for two days. My understanding is as this falls within the additional requirement days, the listing should not have appeared on her search. Airbnb are saying because one of the days is not between the additional requirement, it is valid and if we cancel we will receive a penalty.

I've not been in this position before. Does anyone who has have any advice? I thank you in advance.

Cheers,

Sophie

[Mike-And-Jane0]

@Sophie1593 Assuming it was instant book you are allowed to cancel the booking saying you are uncomfortable with it.