Address wanted

Monique433
Level 2
Los Angeles, CA

Address wanted

A guest that has booked already wants the address to the house, but the reservation isn’t until June. Should I give it to her?

8 Replies 8
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Monique433 Absolutely not! As far as you know they can be a thief or whatever. Do not give the adress, tell her that you will give it to her 2-3 days before arrival. 

@Ana1136  Thank you so much. I didn’t think I should. Why would she need it this early? That didn’t make sense. Ok, I’ll tell her about the 2-3 days before. Thank you so much for your quick and hepful response. 

@Monique433 

The address should be on the booking confirmation (itinerary) email that guests receive.

 

When guests book very much in advance, I inform them that I will send check in related details later, about 1 week before their check in date. For bookings that are confirmed several months in advance, I usually follow up at least 2 times. Once about 3~4 weeks prior to check and make sure they are coming and if there are any changes to their travel plans. Then 1 week before check in to send check in related details and directions.

@Jessica-and-Henry0  Thank you

Gordon0
Level 10
London, United Kingdom

Like @Jessica-and-Henry0 says, your guests already have the address, so not sure why you're so ratty about it?

Hahaha! You are so funny 😂

Emilia42
Level 10
Orono, ME

@Monique433 

The guest can already find your address on their itinerary.

 

Sample:

Screen Shot 2019-04-10 at 3.30.29 PM.png

 @Emilia42  Thank you

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