Agreement on cancelling

[Yotam3]

Hello 

A guest who was suppose to stay at my place and I agreed on cancelling the reservation for a reason. How is it possible to cancel it without panelties since it's agreed on both of us .?

Thanks 

[Lisa723]

@Yotam3 call Airbnb customer support. If you are in the US:

AirBnB number:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)