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Air BNB Experience

Pa Tong, Thailand

Has anyone had any experience setting up experiences, i have a slight issue i have contacted airbnb about, they gave me the solution i implemented about 4 weeks ago yet they haven't done what they said they would do, now they just ignore me, how do you get any support through air bnb experience i feel they are happy taking the 20 percent they take from me and i am getting guests daily for the tour its very popular yet i get no help what so ever. Very frustrating

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