Help

Good morning I accepted a request to extended the stay of a guest who is already in our apartment. However, the total amount received was not what was agreed and on the Airbnb payout details.How do I proceed? Thanks

Guest contacted me a before the stay to let me know there would be an additional guest which kicked in an extra person fee. Following reviews (positive on both ends) Guest asked if I could return the extra person fee because the extra person didn't come... Latest reply by Helga0

I have noticed that part of my listing, where I explain that I can obtain a free guest parking per request, was moved by AirBNB into a section "You must also acknowledge" under House Rules. The problem is that they did not move the whole text, but cut it ... Latest reply by Luba7

I wonder if anyone can help? A guest booked 6 days and after 3 days decided to go home 2 days early. I adjusted the reservation but a pay out was already on it's way to my account. So Airbnb and took the difference off my next reservation the following we... Latest reply by Kirsty28

the apartment next to mine has Chinese guests that cant speak English they dont know how to turn on heater - or contact the host - how can i help them ??? is there an immediate chat or some assistance on the AIrbnb website to ask them to contact the host?... Latest reply by Helen3

I would like to know how to state that the cleaning fee for a 2-3 night stay will increase from a weekly stay? Latest reply by Gerry-And-Rashid0

When I open my listing to see how others see it, the lead photo comes up but the others - blank /black pages.I have looked at a few others and see the same problem.Anyone else have this problem?John London Latest reply by Βασίλης-and-Ann0

how to stop my advertising Latest reply by Marzena4

Hello everybody We have a guest house on the island of Eleuthera, Bahamas. I had two bookings for October 11-17. This was during Hurricane Matthew. After corresponding with my guests I told them it would be safer if they are not coming. One party cancelle... Latest reply by Cynthia43

Whats your thoughts on hosting 17 year olds ? They were host to say that they only 17. Is this allowed on Airbnb? Latest reply by Jann3