Guest contacted me a before the stay to let me know there would be an additional guest which kicked in an extra person fee. Following reviews (positive on both ends) Guest asked if I could return the extra person fee because the extra person didn't come...
Latest reply by
Helga0
I have noticed that part of my listing, where I explain that I can obtain a free guest parking per request, was moved by AirBNB into a section "You must also acknowledge" under House Rules. The problem is that they did not move the whole text, but cut it ...
Latest reply by
Luba7
I wonder if anyone can help? A guest booked 6 days and after 3 days decided to go home 2 days early. I adjusted the reservation but a pay out was already on it's way to my account. So Airbnb and took the difference off my next reservation the following we...
Latest reply by
Kirsty28
the apartment next to mine has Chinese guests that cant speak English they dont know how to turn on heater - or contact the host - how can i help them ??? is there an immediate chat or some assistance on the AIrbnb website to ask them to contact the host?...
Latest reply by
Helen3
When I open my listing to see how others see it, the lead photo comes up but the others - blank /black pages.I have looked at a few others and see the same problem.Anyone else have this problem?John London
Latest reply by
Βασίλης-and-Ann0
Hello everybody We have a guest house on the island of Eleuthera, Bahamas. I had two bookings for October 11-17. This was during Hurricane Matthew. After corresponding with my guests I told them it would be safer if they are not coming. One party cancelle...
Latest reply by
Cynthia43
Hi All. I recently returned from a trip to Italy where we (2 sisters and I) stayed in ABB apartments. Our last apartment had what we considered a serious problem that began with bad odor and escalated to coming home after a long day of touristing to a ca...
Latest reply by
John915