Hi there, this is my 1st encounter with a guest requesting a full refund after checking in based on the AirCover language of "full refund if rental is uninhabitable due to cleanliness" . I am a Superhost, have been renting my cabin for 2.5 years (its also my home, am not an absentee manager) I maintain a 4.98 rating with never below a 5 on cleanliness. Airbnb customer "support" automatically issued a full refund without discussing with me and said I should have pre-check in photos if I wanted to prove the rental was indeed clean. Pre-check in photos?!? Do hosts do this for EVERY guest check-in? Can a gust now claim AirCover if they've just changed their minds, send in a picture of a dust particle and get a full refund? Has anyone encountered this? Thanks for reading . Terry