Airbnb Help - Contact

[Kay63]

Why can't we send an email or have a live chat with Airbnb anymore?  It's just blanc at the Contact section....

[Vince-And-Lara0]

I'm also having trouble. I just cant seem to find anyway to get help on a query, from experts. Please, is someone out there?

[Cynthia-and-Chris1]

Many of the hosts here are SuperHosts who have been hosting for many years - you can ask here and will most likely get a quick answer!

[Robin84]

I was trying to contact AirBnB directly because I have an issue with how they are handling a cancellation.  I had a guest inquire with specific dates, and I accepted his reservation.  Within an hour he messaged me back to change those dates, which I did.  Then a couple days later he wanted to cancel because he thought my condo was in an adjacent complex.  When he found out I wasn't in that complex he wanted to cancel.  He said when he tried to cancel (his reservation was for July) he was told that he would only get 50% back.  With my cancellation policy he should have gotten 100% back.  So upon his request I cancelled for him.  Now AirBnB has blocked those dates and is punishing me.  What can I do?  -Robin, Sun Valley, Idaho

[John-And-James0]

It is a complicated process that requires that you go to the Help Center and use the drop down menu to find the right path. Once there you will actually be able to send a message. I did so, though I have yet to get a reply. Hope that helps.

[Javed2]

i am having the same problem. i can't seem to find away to contact abnb. if anyone has any way to do so please let me know.

[John-And-James0]

It is a complicated process that requires that you go to the Help Center and use the drop down menu to find the right path. Once there you will actually be able to send a message. I did so, though I have yet to get a reply. Hope that helps.

[Raffaele-and-Astrid0]

Contact Airbnb, is the second post in community help section, is always there...

https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M1876...