Airbnb Message on Failure to respond

[Ken102]

Why am I receiving a message from Airbnb that I failed to repsond to a booking request when I have an email thread with the specific tenant for the last 24 hrs?

Ken

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[Linda108]

Hi @Ken102.  I learned the same lesson when I started almost 2 years ago.  That is, response to a reservation request (not reservation inquiry) is not that you have communication but that you must provide a decision to approve or decline within 24 hours.  If you don't have the information you need from the potential guest within a few hours, decline the request and tell the guest to send another request if they are still interested.

[Ken102]

Linda,

Thanks for your reply.  We have had many requests and many bookings and have a 100% on response rate and 5 Stars on our reviews.  I guess I thought I had encountered this same scenario before and handled it properly.  How do I advise AirBnB that I sincerely tried to respond properly so they do not give me a bad rating?

Thanks again,

Ken

[Linda108]

@Ken102  If this is the only time you have made this mistake, it should have minimal impact on your stats.  I did it right in the beginning so it took awhile for my response rate to recover, but it never affected my Super Host rating.  Wouldn't worry...