Airbnb app push notifications and SMS notifications not working

in
Saint John's, Canada
Level 2
4,564 Views

I just sent this message to Airbnb support. This is the second time I have had to contact them about not receiving notifications about new bookings or enquiries.

 

Hi

6+ months ago I contacted airbnb because I was often not getting push notifications on the app for new booking requests. I had to turn on SMS notifications as a backup which, along with email notification, worked. It seems now the past few weeks I still do not get airbnb notifications for new booking requests and no longer get SMS notifications for new booking requests. All I get are email notifications and I do not constantly check my email. So it may be hours before I notice the email. My response times are getting longer as I would usually respond within an hour even in the middle of the night. What is wrong with the app? This is the most important feature of the app and it appears other hosts in the airbnb community are complaining of the same problem.

 

Please advise,
Brad

Tags (2)
8 Replies

Re: Airbnb app push notifications and SMS notifications not working

in
Cabo San Lucas, Mexico
Level 2

Same thing is happening to me.

 

I have Samsung s5, maybe it's my phone?

 

I'm going to try uninstalling and then reinstalling...

 

Super frustrating!

Re: Airbnb app push notifications and SMS notifications not working

in
Cabo San Lucas, Mexico
Level 2

Hi Brad,

 

I uninstalled the app, rebooted my phone and reinstalled. It seems to have done the trick (so far). I have received all push notifications agian!

 

Lola

Re: Airbnb app push notifications and SMS notifications not working

in
Margaret River, Australia
Level 2

Yes the app is faulty, so frustrating. I have tried uninstalling etc, doing updates, checking notification settings. It sometimes works for a while but then stops again. Also my calendar doesn't load on the app. Shall I bother contacting airbnb?

Re: Airbnb app push notifications and SMS notifications not working

in
Phoenix, AZ
Level 2

Old thread, but I'm having the same problem with my airbnb mobile-app...did anyone find a solution?

 

On a side note, me and my wife are hosts and we wanted better control over when when we receive TEXT alerts for guest arrivals and departures (for our cleaner). I was not satisfied with available services, so I created a new web app that monitors your calendar and sends emails or texts when you want. We are looking for beta-testers to create free accounts to help us test out this service. It has a feature that notifies us on calendar changes (new bookings and cancellations).

If anyone is willing to help us beta-test, please let us know or simply go to the website and create an account - MyCalendarAlerts.com


The help gives details and also includes a link to a YouTube video to guide you in setting up the account.
Also feel free to ask me if you have any questions.

Re: Airbnb app push notifications and SMS notifications not working

in
Austin, TX
Level 10

To other hosts: I've been using/testing @Doug-and-Teri0 's website service for a few months, and I find it VERY VERY helpful. I use it for several different types of notifications, some of which have never been possible from AirBnB, plus others that compensate for the breakdown in expected notifications from AirBnB. Doug is also super-friendly and accepting of feedback. I can't recommend his website enough!

Re: Airbnb app push notifications and SMS notifications not working

in
Murfreesboro, TN
Level 2

same problem here since day 1 of joining over a week ago.  I get emails but no texts or push notifications.  I've called in 5 times and get the same song and dance.

Re: Airbnb app push notifications and SMS notifications not working

in
Tempe, AZ
Level 1

SOLVED! 

 

Had these problems, on Android 8.0 (Oreo) and Samsung Galaxy Note 8. 

 

I have notifcations  off on default on my phone so I unlock them with each app by hand. When Airbnb was bothering me, I believe I shut them off (Android settings)  when I turned them back on. Notifications for messages and inquiries wouldn't have a notification.... 

 

I opened the app information, cleared the cache and the data and notifications are now working like a charm

Re: Airbnb app push notifications and SMS notifications not working

in
Dallas, TX
Level 3

I only get a standard notification sound on my new Google Pixel. Gone are the days of getting a distinct "zing" from Airbnb. My response time has gone down and I have missed bookings because of the lack of a distinct sound. Still works fine on my wife's new iPhone. Guess Airbnb only solved things for Apple products.   Why can't us Android users pick our own sound for notifications or Airbnb fix the problem?  Frustrating 😠

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