Airbnb complaint

[Orxan1]

On July 18th I booked a house via Airbnb in Paris and made online payment.

When we arrived in the Paris in turned out that the address and the account is fake. So we had to find another hotel.

I send the complaint about the account and asked for refund via Airbnb messages to the support team. They forwarded my inquiry to another team member for better assisting. But I did’t receive any feedback from them despite asking a few times. Is there any other option to forward my inquiry?

[Yadira22]

@Orxan1 

I am so sorry to hear this- sounds terrible. 

I have heard that Twitter is good for a quick response! Good luck 🙂

[Brianne19]

This sucks! I literally kept calling them when I was given a fake, illegal listing for hours at a time. I recorded all my calls and transcribed and started sending follow ups with what they promised. I got a refund but only after lots and lots of calls. They were horrible about it - Nina, one of my case specialists, was truly awful. She called me names and told me I was greedy for asking for a refund - I literally didn't have a place to stay in a foreign country overnight because of Airbnb. I found my own costly alternative. They ruined my trip.