Airbnb host made me feel unsafe

[Tanidabi0]

How do I file a complaint against a host that made me feel unsafe? My friend and I arrived at the city we’re staying(Brighton) 45 mins early we called our host to ask if we would be able to come a bit earlier than planned which was at 2. He said he was cleaning the room which was okay. We got back at the agreed time. Immediately we got into the apartment he proceeded to shout at us for calling him. He said we hurried him up by calling and shouted and scolded us for 30 minutes. Every time we tried to speak he told us to keep quiet. We felt harassed, intimated  and unsafe all for a 54 second call asking if we could come by early. We couldn’t stay in the home as we felt unsafe as 2 young females after such an aggressive conversation so we had to leave.

[Helen3]

Sorry to hear of your experience. Do you have a question ? @Tanidabi0 

[Emilia42]

@Tanidabi0 

You can report the listing by clicking on the little Report flag on the listing page underneath the check availability box. It is an automated process and someone from Airbnb will get in touch with you. Unfortunately, Airbnb customer service is so far behind due to layoffs and covid-19 that I would not be surprised if you don't hear from them for weeks.  Make sure to leave an honest and factual review. One would imagine that at least that would prevent others in a similar situation from booking. 

[Cormac0]

@Tanidabi0 

Are you sure you're telling the whole story, let me explain a guest kept me waiting for circa ten hour most of which there was zero communication until the last two hours, they were meant to arrive a 15:00 and they finally arrived at 01:00 in the morning not before asking me to put the kettle on to make tea.

The thoughts that I would start shouting at them never crossed my mind, although I was completely pissed off. 

So I'm not buying that because a host was discommoded for forty five minutes an arrangement he agreed too?  I'm not buying he started shouting which means he must have been extremely angry over something.

Come clean and tell us the whole story

[Huma0]

@Cormac0 

No, I would not shout either (although I have certainly felt like it sometimes). I have had several experiences like yours where guests have left me waiting for hours, sometimes while they were out partying instead of checking in. And then there are the guests who come early...

I had one couple ask to check in at 9am. My check in starts at 3pm and check out was at 12 back then. I told them it wasn't possible as there were other guests staying directly before and the room needed to be cleaned. I wasn't convinced they got it, so would not accept the booking until they confirmed, and then  reconfirmed, that they would come at 3. They even said, "Don't worry, we will respect your check in time of 3pm."

Guess what happened? They started messaging me repeatedly from 9 to 9.30am saying they were on my street, which for some reason they thought was funny as all their messages ended in 'ha, ha'. I told them that it would be better if they went sightseeing and did something with their day, rather than sitting outside for hours because I was not going to check them in before 3pm, as agreed. When they came back, they immediately wanted to do a load of laundry even though they had just flown in from their home country. No, I didn't shout, but I certainly wasn't thrilled. 

They weren't the first and they weren't the last guests to try to pull this kind of stunt.

Perhaps @Tanidabi0 is telling the whole story. Or, perhaps there was a history here where the host repeatedly told her she could not come earlier and she did anyway. Who knows?

[Mike-And-Jane0]

Hi @Tanidabi0 Does the host have any/many reviews? He certainly sounds unhinged but you would hope a previous guest would have noticed