Telephone Support - Withdrawn

Escape-To-St-Ives0
Level 2
St Ives, United Kingdom

Telephone Support - Withdrawn

In another magnificent improvement in customer services, Airbnb are no longer answering the phone.

 

Great work guys - I especially love the message "We are here to help" - really?

2 Replies 2
Helen3
Level 10
Bristol, United Kingdom

What issue are you looking for help with @Escape-To-St-Ives0 ??

Escape-To-St-Ives0
Level 2
St Ives, United Kingdom

Airbnb has reduced my payment to cover a guest cancellation.  Obviously, I did not receive any payment in the first place and I have no idea why the payment was "reclaimed" by Airbnb.  Sadly, I cannot ask them what is going through their minds as they are not capable of answering the phone.  Meanwhile I am £1000 out of pocket.