Airbnb refund after hosts' cancellation disappeared

[Orshi-and-Beto0]

Hi, can anyone tell me where can I find on my account the travel credits?

Last year a host cancelled my reservation last minute (actually she did not cancel, she just simply wasn't at home) and I received a compensation credit from Airbnb. The problem is that I cannot access those mails... I can only see traveling and hosting mails in my inbox and I am not able to locate the mail that talks about this credit. And in addition I do not see the credit anywhere on my account.

I am afraid it is about to expire and would like to double check. Does anyone know how can I find that mail again? Under which menu?

Thank you for your help.

O.

[Cynthia-and-Chris1]

@Orshi-and-Beto0  You will need to Contact Airbnb directly to have them add this back to your account.