Airbnb resolution center - not helping

[Zdenek4]

Hello,
I would like to ask you if there is the same happening to someone else. I have a resolution pending for more than a week and Airbnb is not helping me there at all... Seems like when they would be pushed to help with their insurance, which should be there for all of us, they simply close conversation...
Thank you very much for your help and advice what to do...
Best regards,
Zdenek

[Cheryl389]

I had this happen too, but they noted a high number of claims as an issue, so it might take them longer to process all of these cases.