My house is a new unit & renovate in this year. I never face this kind of incident before but it happened to Airbnb guest.
1. First incident happened:- This is the first time the guest booking from Airbnb & his a Law student. Stay for 13 nights. Therefore, we have well prepare to tried our best to explain to the guest about Airbnb system & house rules. And stated all the notes & rules in the unit. But the guest will call us everyday asking about the daily housekeeping issue but we only collect 1 time cleaning fee, which he thought have daily housekeeping. After a few explanation, he still not satisfied & even shouted me in phone just because we told him we don't have daily housekeeping & threaten us that he will spoil my house (and said that i don't have any evidence that he said that before, just because he's law student & he got family is Lawyer). But we still provide the guest complementaries & fresh towels every 3-4days & to keep track that he not spoiling the house in the same times. And we did informed Airbnb to educate the guest about this & Airbnb did follow up. Close case of this. Much appreciate of this.
2. This time the guest make a very big scenario:-
He requested to meet up with the host from my partner, which both of us are the host and he knew it too. By the way, my partner did meet him twice but i didn't meet him before but only spoken in the phone. But he still insist to meet me, the guest reason to meet both hosts is because, he said;"the host MUST meet him because he is the customer, he paid us, therefore we must see him (he spoke in ego tune)". For not getting a BAD REVIEW, we agreed to meet him together.
3. And also we wanna explain to him the house rules again. Because he complained to us that the Air-cond got cold water dripping, so we went to the unit & checked. But we caught in the 5th day of his stay, he ON all the Air-cond & electrical while NOBODY in the unit. We did stated clearly in every switches corner & rules note to OFF the switch while not using the electricity or away.
4. Therefore, we went to meet him. But unexpected he threaten us & lock us in the unit for 45mins & he block in-front of the door. Just because he's not satisfied with the house rules & how Airbnb system run. Then said that his Brother is a Lawyer he knew more then us. Whatever we explained to him is wrong & his right. And he call up his friend come over the unit. That make us so scare & panic plus he call up his friend. We were scare that we might get RAPE or KILL............ while we call the police & i want to go out of the unit to get a better signal he went crazy and refuse to let me out, push me & call up his friend and ask him come over faster ( his height is about 184cm, a big guy & both host is about 152-156cm, petite size). We can't fight with him at all. Therefore, we wait till the polices arrived only we release from the guest.
5. During the incident he spoil our handphone, due to we recording the incident. Can i make claim?
6. The guest also threaten will give bad review. What can i do? How i left his review?
As a female host i feel insecure, very helpless & still traumatic to the incident 😞
Please give me advice. Appreciate much & Thank you
