Airbnb support

[Northon0]

Airbnb customer support had deteriorated - support people answering the phone don't know the app, they are basically note takers and need to escalate to the next level, and then it takes a long time to get things resolved. A dispute I have with a guest has taken over one month and it has not been resolved yet.

Airbnb management: Please train your support people on the app.