Airbnb travel for work - Miscommunication for employees - false expectations

[KayKay0]

Have any hosts experienced discrepancies between what the listing offers vs. what the employees expected ( the ones who are actually staying ) ? The employer booked the trip on behalf of employees and they didn't seem to even have read the listing before staying at my place. My listing clearly stated that we don't offer any washer and dryer and the employer clarified that at the beginning of booking. I said correct, it is what it is. And the employee left me a negative review basically repeating the listing, saying that it doesn't offer any laundry facilities. There were also other troubles during their stay because they didn't have clear expectations. I doubt they agreed to the house rules because they clearly violated many of those items. I am so disappointed how Airbnb handled this matter. 

[Kaylee18]

@KayKay0   I think in this case the issue was the employer booking for the employees, which means you are probably right, they did not read your listing or your house rules, which is unfortunate. Next time you can always request the employer have the guest create an airbnb account and book themselves. 

[Sarah977]

@KayKay0  Yes, I've read posts here before where the exact same thing happened. Employee guests arriving not being made aware that it was a non-smoking listing, etc, etc.

If you get employers booking for employees in the future, I'd first check with Airbnb that they actually have a business account, because otherwise it's a 3rd party booking that is not allowed. If it is a business account, I'd let Airbnb know about your problems in the past with this kind of thing and ask them to please contact the booker to make it clear that they must refer all their booked employees to the listing and that they must acknowledge that they've read it. I'd be really firm about this in a message to the booker yourself, as well. Let them know that you've had bad scenarios over this before and that you'd prefer not to accept the booking unless they can assure you that the employees will be made aware of the amenities, house rules, etc and comply with them.

I'd leave a response to the review, something like-"The complaints in this review are a direct result of an employer's failure to convey the listing details and house rules to the employees he booked for."