Alteration request/ Strict Policy

in
West Kelowna, Canada
Level 2
200 Views

I have a Guest who wants to cancel for a full refund. I wouldn’t agree ( she found a cheaper place).

Now she’s sending me an alteration request. If I agree can she then immediately cancel for a full refund. I’m certain that’s her intention.

Thankyou in advance.

Cheers,

Brenda

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4 Replies

Re: Alteration request/ Strict Policy

in
Leeuwarden, The Netherlands
Level 10

@Brenda934 

It depends on the alteration. If your current cancellation policy is still "strict", it will apply again on the alteration. But if the check-in date is moved to the future (so there going to be more then 7 days remaining before check-in date),  be aware of tricks to get a 50% refund.

https://www.airbnb.com/home/cancellation_policies#strict-with-grace-period

 

Re: Alteration request/ Strict Policy

in
Gros Islet, Saint Lucia
Level 10

@Brenda934,

Accepting a guest's request to alter a reservation doesn't re-start the cancellation period.  This would happen if a host submits an alteration request.  Here is an excerpt from the policy for guest alteration requests,

 

"Note: Changes made to an existing reservation are subject to your listing’s cancellation policy. You should never make changes on behalf of your guest."

 

The link for more details:  https://www.airbnb.com/help/article/1504/how-does-it-work-if-a-guest-wants-to-change-their-reservati...

 

 

Re: Alteration request/ Strict Policy

in
Germany
Level 10

.

@Brenda934 

 

You can reject the alteration request. You're not obliged to agree.

 

Re: Alteration request/ Strict Policy

in
NY, NY
Level 10

@Brenda934  In my experience, the altered reservation remains tied to the original date of booking.

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