An individual advertising their services using the AirBnb booking site.

[Mike36]

Someone offering a cleaning service has sent me a message via my listing site and AirBnb wish me to respons with an Aproval or a Decline.

Obviously they have no intention of making a booking and I want to send a Decline message but it won't upload.

I'm not sure what to do here as I wish to respond to keep my super host status and besides, I'm pretty sure what this person is doing is not ethical. They have included a contact phone number which is not displayed because they have not confirmed a booking.

Can any one help me solve this please?

[Mike340]

@Mike36

Just ignore it...neither accept or decline ..that is what I do.

I just send a message of decline so that the enquiry has a response, which effects your response rate statistics if you do not respond.

Your acceptance rate does not effect the Superhost scores, although there is a statistic on it.

You just get a computer bot message if you decline a certain number telling you to do better!! 

It is for the guest to close the enquiry if it is unsuitable, as far as I am concerned.

[Letti0]

@Mike36 If it is an actual booking request. You need to flag it and report it to stop the clock is my understanding.

[Elena87]

@Mike36

I think it's likely to be an 'inquiry' rather than a booking 'request' if it is a kind of spam message.

Although on the app it does state 'accept' or 'decline' - however drill down further and the options are        'Send special offer', 'pre-approve' or 'decline'

As it is an inquiry there is no need to press on any of these option buttons , you should just answer the inquiry to keep your response rate high and fast, even if you answer only with a simple full stop.

It won't have any bearing on your profile or superhost status.

You can press the 'report this user' flag at their profile if you feel it's intrusive.

I think there is a cap of ten messages a profile can send out to individual hosts before they are suspended as an airbnb feature to stop mass spam messaging.