An update about pre-booking questions

[Luca238]

Dear AirBnB Team Support,

thank you for your e-mail “An update about pre-booking questions” I received on 06.04.2019 with a warning related the pre-booking questions but I’m quite disappointed about that.

Please, before removing the possibility of interacting with the guest at the time of the booking request, perhaps you should better consider and remember with which spirit AirBnB was born: the sharing of a room and / or a private home! 

In light of the above I consider the principal characteristic of the AirBnB is to be essentially a Community instrad  a merely booking portal.

The most of AirBnB hosts are not Hotels or Business Rental Services but privates owners that shares their homes/rooms and related that it’s right asking and sharing informations from/with the guests before comfirmation, particularly if the guest has not Reviews on its profile.

This is not a discriminatory attitude but simly the way to feel comfortable with the guest! Remember that we leave our homes to their hands with no surveillance!

It’s not an Hotel !!!  

I really hope you will reconsider this address, otherwise I will be forced to refer to other providers (Tripadvisor, Booking, etc) that offer greater coverage of commercial visibility! Until now I’ve banned them because I’m feeling more comfortable with the Community spirit of the AirBnB guests.

I wait your kindly feedback.

L.M.

[Branka-and-Silvia0]

@Luca238 

so they are removing it? 

I thought it's in the guest/host/Airbnb interest to speed up the process of booking but obviously I was wrong... so now, my guests will book, then I will have to ask them their time of arrival, do they need a transfer,  what beds they want to use, do they need a parking...... and then wait until they answer (if they answer) .... ahhhh...

[Ricardo85]

I did not receive this e-mail.

Could you paste it here?

Ricardo

[Sarah977]

@Luca238  This is a forum for hosts and guests to exchange info and ask questions. It's not Airbnb support and they don't read and respond to posts here. You need to send this via the Feedback form on the Airbnb site.

[Alice-and-Jeff0]

https://community.withairbnb.com/t5/Hosting/Automated-Questions-for-Instant-Booking-function-removed...