I sent this message to airbnb support regarding how notifications are no longer working for me for new booking requests or enquiries.
Hi
6+ months ago I contacted airbnb because I was often not getting push notifications on the app for new booking requests. I had to turn on SMS notifications as a backup which, along with email notification, worked. It seems now the past few weeks I still do not get SMS notifications for new booking requests and no longer get SMS notifications for new booking requests. All I get are email notifications and I do not constantly check my email. So it may be hours before I notice the email. My response times are getting longer as I would usually respond within an hour even in the middle of the night. What is wrong with the app? This is the most important feature of the app and it appears other hosts in the airbnb community are complaining of the same problem.
Please advise,
Brad
Their reply is below which does not address my issue at all:
Brad,
Since SMS's are limited to 160 characters, any replies made using this feature were short leading to a bad experience due to broken-up messages.
Going forward, users who attempt to respond directly to such a SMS will receive a localized informative message directing them to the website/app. Standards SMS reply command like STOP, START, and HELP will remain unaffected.
Thank you for being a valued member of Airbnb.
Robert
I replied trying to clarify the problem:
Hi Robert
Thanks for your reply but it does not address my problem. I do not receive push notifications from the airbnb app or via SMS that I have a pending booking request or inquiry despite the fact that notification settings are turned on.
I do not reply to any request/message using SMS.
Brad