Sarah, I contacted airbnb too many times and I have sent the Arlina's contact but airbnb management don'ct care of this case. This is not meet airbnb mission hospitality and services to the reputation. Another case is that airbnb mostly recommeded under standard hostel and its services in my town. Many accommodation with under standard workers without English speaking staffs like Lakeside Cottages and now changed to Jony homestay have good reference from airbnb though their staffs only speak english whom to over price the trip to Mount Batur, but the hotel and renstaurant staffs mostly not speaking English.
