We have been super hosts for over 6 years with 50 properties listed. We won an award for a free photography session and we decided to update some photos. We were still charged the $143. We have been dealing with this issue for over 30 days (June 26th). We were promised by Airbnb support that a supervisor would call us with in 24 to 48 hours. 3 phone calls over 5 days and no supervisor has ever called us! This has been "escalated" numerous times from numerous agents and divisions, all eventually saying this is not their problem. Adding insult to injury, we have been asked to provide proof that we even had that reward by every single agent who has talked to us. Luckily we archive every email and were able to prove each time. Adding more insult to injury, the photos are not even there! They were upoaded and then removed. This issue still has not been resolved. We will not use a "free reward" ever again.