Bad feedback

[Kata21]

Hi, a guest stayed at our apartment and complained that the address was not the same as shown on the map. Which was not! Our mistake, we contacted airbnb on this behalf already twice before this guest checked in. Airbnb fixed it by now, but the bad rating sticks to us. The other thing she complained about was that she only saw me when checking in. Well, I'm traveling a lot (as mentioned in our ad) and not a babysitter. I answered all her questions asap via phone, so what's the problem? If people want more contact they propably are better off with couch surfing and not airbnb. I think it's pretty unfair to depend on such harsh critics and as a result a worst rating, out of emotional needs and unobjective evaluation of people. 

[Denis-Mark0]

Hi @Kata21 

I'm sorry for the unfair rating that you received from your last guest. I absolutely understand your disappointment.

But no matter how hard you try, you won't be able please every guest.

As long as AirBnb follow his own agenda, we as hosts have to deal with the review system as it is. 

Head up, fix your crown and look forward. The next guest with the right chemistry will definitely come.

[Kata21]

Hi Denis-Mark, thanks for your answer, I know, and you're right. But still I don't understand some people's pleasure to bash rather than search an eye to eye talk 😉 regards KATA 

[Yadira22]

@Kata21 

I am so sorry... some people will complain even after giving them the world. Like @Denis-Mark0 said, fix your crown and move on. 

I promise you (at least from my experience) for every “bad egg” there are 10x great ones, 5x polite ones and 1/2 okayish ones... I think the bad ones just stand out as we are programmed to remember the negative as this has the most impact on how we feel (talking for me). You’ll find with time these comments are laughable and honestly if you allow anyone or anything to take away from your peace you have given them too much power. 

Hold on- better guests will come 💓

[Kata21]

Oh. How nice of you! That's so sweet! I know, you are SOO right! Till now we really had nice guests. Thank God! Wish you all the best and thank you for your support & nice words. Kind regards KATA