Bad feeling about upcoming guest...

[Cristina262]

Hi Community Group

I  am very new and have a very bad feeling with a guest who will be arriving in almost 2 weeks. It was instant booking, which I didn't activate but any away while I searched in my own because there's no one to consult!!!I changed the price of the reservation adding a cleaning fee when I knew they were 3 and she didn't accept it. Airbnb suggested me to cancel the reservation

[Cristina262]

Sorry couldn't finish.... when tried to cancell I get all this warnings of punishments and sanctions! So I didn't change it  and accepted the original price. Anyway i NEED to know how to communicate with airbnb where s the number???? with airbnb because have the feeling it won't work

[Rebecca44]

Hi Cristina, and did you cancel it? If it was advice from Airbnb, there wouldn't be a penalty for cancelling it. Then you can put the space back up for someone else to take up. 

Becca.

[Rebecca44]

as far as I know there isn't a phone number, but one of these forums will be able to give you some advice on what to do. I've not had to use it, but I'd look under 'All Discussion Rooms' and see if there's somewhere you can tell this story to better effect. But anyway, cancel the booking and explain to Airbnb what happened, and if they feel you had to cancel for good reason, of course they wouldn't punish you for it. 

[Kirstie]

Hi @Cristina262,

I'm sorry to hear that you're not happy with your first booking. This Community Help Guide explains the best ways to contact Airbnb, including a number for the USA that you can call. 

I have moved your posts here to a new thread in the Community Help Board - this is the best place to post questions that you have, as it's easier for other users to find and help you with. I have given it a title, let me know if you want to change it!

I hope you can get this resolved, let us know how you get on!

Kirstie