Bali Volcano

[Jo133]

For trips booked to Bali.... if they need to be cancelled because of the volcano, who pays? Some insurances taken a while back will pay for it but for new bookings no. Does the host get to keep the money and the traveller loses? Thanks.

[Cynthia-and-Chris1 · Accepted solution]

@Jo133

https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy

[Jaf0]

Hi  AirBnB

Can we request for full refund on accomodation booked in Bali ?

Its in a situation not predicted by either party - Please confrim a fix a.s.a.p.

Thanks

[Quincy]

Hello @Jaf0,

Welcome to the Community Center!

I'm sorry to hear that you're affected by the volcano eruption on Bali. I just want to let you know that @Cynthia-and-Chris1 shared a very helpful link about extenuating circumstances. Perhaps this is applicable to you as well. 

Please let me know how it goes.